Fitbit Ionic Smartwatch Recall Overview:
- Who: Fitbit is recalling its Fitbit Ionic Smartwatch in the United Kingdom and worldwide.
- Why: The watch battery can overheat. Fitbit has received at least 115 reports in the United States of the battery in the watch overheating with 78 reports of burn injuries.
- Where: The watch was sold internationally.
Fitbit is recalling its Fitbit Ionic Smartwatch in the United Kingdom and elsewhere after receiving at least 174 reports of the battery overheating with 118 people burned globally so far. At least two people have had serious third-degree burns.
The recall was issued Mar. 2 on the Fitbit UK website with the company warning consumers to “stop using” the recalled watch.
This recall involves the Fitbit Ionic Smartwatch, which is sold with a polyurethane band and has a 1.4-inch color LCD screen. The smartwatch tracks activity, heart rate and sleep.
About 1.7 million watches are being recalled internationally.
“You should stop using your Ionic. We stopped producing Ionic in 2020 and aren’t offering replacement Ionic devices as part of this recall,” the company said.
Fitbit Received Reports Of Burn Injuries Internationally
The recall comes after Fitbit received at least 115 reports in the United States of the battery in the watch overheating with 78 reports of burn injuries in the country, including two reports of third-degree burns and four reports of second-degree burns.
Internationally, Fitbit had another 59 reports of overheating and 40 reports of burn injuries.
The company is not currently facing legal action over the recall, but Top Class Actions follows recalls closely as they sometimes end in class action lawsuits.
Fitbit Ionic owners are being offered a refund of $299 (£223) and a 40% discount on select Fitbit devices, bands and services, which can be redeemed within 90 days of registering for a refund.
Ionic owners can apply for a refund by visiting Fitbit’s refund registration page to start the process with the refund itself coming in three to six weeks.
Fitbit said that users in the UK who own a Fitbit Ionic device should visit the dedicated UK help webpage or call Fitbit Customer Service at 0800 048 5842 to receive a refund.
You can find out how to erase your data on a Fitbit device prior to returning it here.
In 2019, Fitbit reached a settlement deal resolving a class action lawsuit in the United States that claimed the fitness device’s sleep-tracking capability was defective. The plaintiffs claimed, over three years of litigation, that the Fitbit device was incapable of accurately tracking sleep despite the fact that the company advertised the device’s accuracy. Under the settlement, Fitbit agreed to provide affected customers with a $5 voucher and a $10 cash payment.
Have you been burned by a smartwatch? Let us know your experience in the comments.
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