Royal Mail data breach exposes customer information to other users

Royal Mail data breach overview: 

• Who: Royal Mail temporarily suspended access to its Click and Drop website last week after a data breach exposed the order information of its customers. 
• Why: The data breach — which Royal Mail says has since been resolved — was the result of technical issues. 
• Where: Royal Mail is used by consumers across the U.K. 

Royal Mail temporarily suspended access to its Click and Drop website last week after a data breach made its customers’ order information available for others to see. 

The data breach was the result of technical issues, while Royal Mail — formerly the public British postal service and now a private company — said it suspended the service as a “precautionary measure” as it investigated the incident, reports The Register. 

“We fully understand and apologise for the inconvenience caused by this,” Royal Mail said, in a statement. “Our engineers are working as hard as possible to get the site back up and running as expected.” 

Royal Mail told customers it was working on resolving the issue and that it hoped to have its Click and Drop website — which lets consumers print labels and pay for postage — back up “as soon as possible.” 

Additionally, the Click and Drop website allows Royal Mail customers’ to track their packages as they make their way to their final destination, reports The Register. 

As of this writing, Royal Mail has marked that the data breach has been “resolved” and that the website is back up and running, while the postal service says it is still investigating “the root cause” of the issue. 

It is unclear how many of Royal Mail’s customers were affected by the data breach and whether or not it planned on informing the Information Commissioner’s Office about the incident, as required, reports Cybernews. 

In February, U.K. fraud protection service Cifas issued three scam alerts warning consumers about deceptive Royal Mail delivery schemes, bad actors impersonating Cifas, and a DVLA phishing attack. 

Were you affected by the Royal Mail data breach? Let us know in the comments! 

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