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A new HSBC text scam is duping people in the U.K. into giving their banking details over to criminals.
HSBC is warning customers to be on the lookout for scammers feigning to be the bank, according to Infosecurity Magazine.
HSBC sporadically texts customers via the app to keep them updated, and many Britons find the app useful and convenient.
Criminals in phishing scams have taken advantage of the app’s useful texting feature, and reports of the HSBC text scam have surfaced across the U.K.
The HSBC text scam involves a fake text message from HSBC telling the victim a new payment has been made on the HSBC app from their phone.
The text informs the user that if they did not authorise the payment, they need to visit “Security.hsbc.confirm-systems.com” to confirm their bank account details, Infosecurity Magazine reported. The victims of the HSBC text scam are then taken to a bogus bank landing page that demands their username, password and verification questions.
The HSBC text scam is one of the more sophisticated phishing scams, as the fake website uses HSBC branding, so victims are more likely to be duped.
Nearly 50 people have come to law firm Griffin Law saying they have been the target of the HSBC text scam, according to Infosecurity Magazine. Many targets of the scam were able to easily spot it because they do not have the HSBC app. Griffin Law says that the HSBC text scam has been unsuccessful thus far.
Another piece of the HSBC text scam informs the victim that there has been a new payee under the name of “Mr. C Jones” has been added to their bank account, Express reported. The HSBC text scam continues by leading the victim to believe the new payee has obtained £418 from the account.
According to Express, the fake HSBC text reads: “If this was NOT you, please visit our secure link to cancel.” The text includes an official-looking link that customers can click on to refund the money.
According to HSBC, which is aware of the phishing scams, recommends that customers be aware of telephone calls and text messages asking them to transfer money and says they should not go ahead with the transfer.
HSBC says it will never ask customers to send money to another account.
The bank also recently warned against other types of phone scams.
Calls asking consumers to transfer money to a “safe account” are also a red flag. Scammers may say they are from HSBC and sound convincing, but customers should contact HSBC if they receive a call like this.
Another common scam involves criminals calling and saying they are unable to process a payment.
The scammers ask customers to press 1 and then input account information. This type of scam is called “vishing.”
Scammers also use a real-looking number in fraudulent schemes known as “number spoofing,” which makes their phone number look like one that’s familiar to the victim.
If you receive a message like the ones in the HSBC text scams, do not click on the link or give any information. The only legitimate website is HSBC’s online banking at hsbc.co.uk.
If you become a victim of this scam, contact HSBC at the number on the back of your bank card.
In recent months, scammers have used green bond investments as a ruse. Scammers have also taken advantage of the coronavirus pandemic in an effort to siphon money out of consumers’ accounts.
HSBC has a website designed to help you navigate through phishing scams.
If you receive a text from what you think is HSBC, this guide can help you decipher what is authentic and what is a scam. HSBC does send texts, so it is important to know which ones are real. The bank’s guide includes the exact messages sent by the bank.
Have you received texts from phishing scams? Tell us your story in the comments.
Check back daily for the most recent U.K. class action lawsuit and consumer protection news.
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51 thoughts onHSBC Warns UK Customers About New Text Scam
HSBC: A New Payee request was created from an unrecognised device. Please Approve or Cancel this request From +44 7787 659212
I don’t have a HSBC account!!
Received that text message today from number:
+44 7775 133854 directing to:
https:/hsbc.payees-alert.com/secure/
Obviously a scam.
Just a got a similar txt message regarding device detection although the message was different and the link url supplied started with https so look very official. I deleted the message so unfortunately cant give more information. This is getting bad!
Just received by text today at 16:49
HSBC Alerts: Your new device has been added on your personal account on 07/12/2020, if this was not you please visit: hsbc.security-remove327754.com
Received from +44 7426 745404
I received this about a week ago, be careful all. I am at Lloyds, btw:
HSBC: A new device attempted to access your mobile banking app on 29/11/2020. If this was NOT you please visit: protect-unconfirmed-transaction.c*m
Hi I have just been conned by this text scam of 58k criminals saying they are from hsbc fraud response team and st tiller is setting up payments from behind the till, also phone number of hsbc fraud dept was cloaned so believed this was them they had all my details and I was made to set up transactions from my bank at express banking with no asking for id from both branches I visited this form of security from hsbc is appalling and was asily breached I am currently waiting 15 days for outcome carry distressing time and feel the bank has not enough security compared to my other banks I have visited since
Hello on 22/01/21 into received a text to say payee set up and to cancel. I was going through a lot of personal stress at the time and I panicked and pressed the link and hence received a call from the fraud detection team stating that the cashier at the back of the bank has all my details and asked me to transfer 10k to a person and convinced me that I was assisting them in arresting the cashier and they were so convincing and the phone was the HCBC fraud detection team. As soon as the transfer happened the guy continued to keep me online and then cut off at which point I realised money gone and I had been scammed. I feel sick and angry that I had not been informed of this kind of scam as you trust your bank to look after your money and you trust the numbers you call and receive are genuine. But more research I have done it appears criminals are using legitimate numbers to con innocent people like us. I reported the incident straight away to Hsbc who are now investing this. Have to wait 15 days and I pray they can get my money back. This is hard earn money and distressing times for all in this unprecedented times. I hope you get your money back too
Got this text yesterday “HSBC: A new payee was setup from a new device. If this was not you, please visit: hsbc.banking-safedesk.com/hsbc.” Received from +447908629503
I received one today from 447310297906. Can’t remember the actual wording as I deleted it. It was about a payment not being processed. If it wasn’t me click the link… or words to that effect.
A text message from HSBC saying a new payee request was created from an unrecognized device . I do not use HSBC. Number is +447769627031
i got the same message and will delete. The number was 07551801627
I got same message from number 07748000383
I got the same txt,different mobile no. 447508469725
This morning I received a text message (mobile number +44 7379 130337 saying “HSBC ALERT: Payment request was made from an unrecognised device. If this was NOT you, please visit: Security-payeedetected.com/hsbc/”
I assume it is a scam?