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What is This Claim About?
The firm’s website was taken down in March 2020 after 118 118 Money’s parent company discovered someone had accessed its systems without authorization.
A few days later, 118 118 Money again wrote to its customers to inform them recordings of customer service calls had been accessed during the breach.
Who’s Eligible?
According to Irvings Law, one of the firms representing claimants in the potential group action, anyone who received an email from 118 118 Money on or around 28 March 2020 that their personal data had been exposed or accessed in the data breach is eligible to join the litigation.
How Much Compensation Will I Receive?
If the group action is successful, qualified Class Members will receive compensation for the company’s loss of control of their personal data.
Each Class Member will receive an amount to be assessed by the Court.
How Do I Join?
Those wishing to begin a claim should contact one of the following law firms:
More firms may be added as the case continues.
U.K. customers of 118 118 Money may be eligible to pursue compensation as part of a potential group litigation following a 2020 data breach.
The firm’s website was taken down in March 2020 after 118 118 Money’s parent company discovered someone had accessed its systems without authorization, according to a customer letter obtained by The Register.
118 188 Money, founded in 2013, began providing loans of £1,000 to £5,000, with annual interest rates of between 36 per cent and 80 per cent, The Register reported. The company’s target market is individuals with low credit scores.
Six days after the initial report, The Register reported 118 118 Money had once again written to its customers to inform them recordings of customer service calls had been accessed during the breach.
“For those customers who have called our customer service line, certain pieces of personal data could potentially be affected,” the letter said, according to The Register. “This could include your name, address and date of birth or other personal information that was discussed as part of the call with our customer service team.”
The company reassured customers the risk of their data being used to commit fraud was low and offered “complimentary access” to Experian’s Identity Plus ID fraud monitoring for 12 months.
However, the business also warned customers to be aware of the potential for phishing attempts via phone or online and advised them to report any such attempts to Action Fraud.
Data Breach Lawyers, which is representing some claimants in the group action, says the data breach does, indeed pose a risk to individuals whose information was compromised, drawing comparisons to the TalkTalk data breach.
In that case, Data Breach Lawyers reported, hackers contacted customers and claimed to be from TalkTalk, using the data accessed during the breach to convince the customers, and ultimately tricking some of them into handing over money and account access.
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