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What is This Claim About?
SITA, one of the world’s largest aviation IT companies, confirmed earlier this month it had been the target of a cyberattack involving passenger data stored on SITA Passenger Service System Inc. servers.
U.K. law firms are pursuing a class action lawsuit on behalf of airline loyalty program members whose data was exposed during the data breach.
Who’s Eligible?
You may qualify to join the SITA claim if you are a loyalty member with any of the following airlines:
- Air New Zealand
- American Airlines
- British Airways
- Cathay Pacific
- Finnair
- Jeju Air
- Lufthansa
- Malaysia Airlines
- Singapore Airlines
- United Airlines
How Much Compensation Will I Receive?
If the case is successful, eligible Class Members will receive compensation for SITA’s loss of control of their data.
The amount each Class Member will receive will be determined in court.
How Do I Join?
Contact one of the following law firms to find out if you qualify to join a claim:
More law firms may be added as the case progresses.
U.K. law firms pursuing a class action after a SITA data breach exposed the information of airline loyalty programme members.
SITA, one of the world’s largest aviation IT companies, confirmed the attack March 4, 2021, saying in a statement the incident involved passenger data stored on SITA Passenger Service System Inc. servers.
Among the affected carriers are Star Alliance airlines British Airways, United Airlines Holdings Co., and Singapore Airlines Ltd., Bloomberg reported.
SITA serves about 90 percent of the world’s airlines, according to Tech Crunch. The airlines use Horizon, SITA’s passenger service system, to manage reservations, ticketing, and departures.
The “highly sophisticated” SITA data breach was identified Feb. 14, 2021, the company’s announcement said.
Hackers had access to the data for less than a month, according to Bloomberg.
SITA has declined to give specifics on what data was breached, Bloomberg reported. But information SITA collected was used to award frequent flyer miles and other member privileges.
A British Airways email said the compromised information did not include any of the airline’s customers’ financial information or passwords; names, membership numbers, and information such as seat preferences may have been accessed, however, according to Bloomberg.
American and United said similar data on their customers was disclosed and did not include passwords or financial information that would allow hackers to access members’ loyalty accounts. SITA had only the information of United’s premium frequent flyer members, so members in the general programme weren’t affected.
In an email to its customers, Singapore Airlines said about 580,000 of its loyalty members were affected and said the exposed data included their membership number, tier status, and, for some, their name, according to Bloomberg. Credit card information and travel details weren’t compromised.
Air New Zealand, Finnair, Jeju Air, Lufthansa, Malaysia Airlines, and Cathay Pacific also were affected by the SITA data breach, Tech Crunch reported.
Cathay Pacific Airways told its customers its systems weren’t involved in the SITA data breach, according to Bloomberg.
The individual carriers’ systems were not compromised, Bloomberg reported.
SITA said it “initiated targeted containment measures” and the incident remains under investigation by the company’s Security Incident Response Team and external cybersecurity experts.
The company has contacted affected customers and related organizations, it said in the statement.
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